Find the Brand — Support
Need help, found a bug, or want to suggest a feature? Drop us an email and we'll get back to you.
Email support
Quick answers
- The app couldn't identify my item. Try a closer, well-lit photo with the brand or model number visible. The AI is conservative — partial logos or odd angles are harder.
- Prices look off for my country. The app uses your approximate location to pick the right eBay marketplace. If results are sparse on your local marketplace, we fall back to eBay US.
- I'm not getting "when available" notifications. Make sure you've granted notification permission (iOS Settings → Find the Brand → Notifications).
- I want to delete my data. Swipe left on a scan in History to delete it (server-side watch is also removed). To wipe everything, delete the app and any local data goes with it.
For privacy questions, see the privacy policy. For terms, see terms of use.